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casino hosts

Tom Heffron
Player Development Vice President
813.627.7636     Email
With over 20 years of gaming experience, Tom's main focus is to deliver a superior level of customer service that is second to none. "Our amenities and property speak for themselves, but to deliver a truly memorable gaming experience you need to deliver on first class service each and every visit. Our Team invites you to Seminole Hard Rock Tampa."

Cassandra Vasseur
Player Development Vice President
813.627.7646     Email
Since 1994, Cassandra has been in the Marketing/Player Development division of the business, having held positions from Casino Host to Director of Player Development, including managing Branch Offices and Independent Reps for more than one nationally recognized gaming company. Although Cassandra's gaming career is in the Southeast, she has traveled and hosted customers throughout the U.S... She says that over the years the most rewarding aspect of her job has been the countless lifelong friendships and business relationships formed over the decades of doing what she is so passionate about.
Tina Ravior
Player Development Vice President
813.523.2523     Email
Tina possesses over 25 years of experience in the casino industry most recently with Caesars in Atlantic City.  Her wide range of knowledge in the various marketing and service aspects of the casino environment allows her to deliver exceptional guest experiences.  Tina’s attention to detail and expertise exceeds our guests’ expectations.  When she’s not busy as a casino executive, she’s committed to the ASPCA and her family.

Brian Lewis
Player Development Vice President
813.627.7775     Email
Originally from upstate New York, Brian has well over 15 years of combined hospitality/gaming experience. He joins us from Dover Downs Hotel & Casino in Delaware, where he was the manager of Player Development. There he found his passion for the Marketing/Player Development side of the business. Prior to that, he was with Walt Disney World Resorts for nearly 10 years. This is where he attained his world class hospitality training. Brian’s approach to leadership and his “can-do” attitude are both refreshing and effective. He leads by the motto “every guest interaction is an opportunity to exceed their expectations!”

Christina Pitalo
Player Development Executive
813.363.4333     Email
Christina has over 15 years of valuable casino experience. She started her career in 1998 in her home town of Biloxi, Mississippi. After graduating from college, Christina decided to pursue a career in the casino industry and landed in the role of Player Development. She was a key member of the Grand Opening Team at Hard Rock Biloxi as a Casino Host and came to Tampa as an Executive Casino Host in 2009. Christina enjoys meeting new people and always greets them with a smile. She is also an avid community volunteer and enjoys spending time with her family and friends in her spare time.

Dennis DeSanctis
Player Development Executive
813.627.7671     Email
Dennis joined Hard Rock in 2014 and hails from Atlantic City, New Jersey where he was a Marketing Relationship Manager for Resorts Casino and Hotel. His primary responsibility at Resorts was new business development. Prior to joining the gaming industry, Dennis' career was in consumer goods industry where his experience in sales and attention to details enable him to provide excellent customer service to his clients. He enjoys meeting new people and is dedicated to providing memorable guest experiences. He is also an avid sports fan.

Andrae Thompson
Player Development Executive
813.695.2883     Email
Andrae was born and raised in Chicago and lived in the Windy City for 19 years before moving to sunny Florida. His desire to learn and passion to grow led him to the Seminole Hard Rock Tampa. His diligent work ethic and acute attention to guest needs launched his rapid career progression. He started as a Front Desk Agent and became a Casino Host in 2007. Now an Executive Casino Host, he attributes his success to his focus on complete guest satisfaction. Anyone looking for a motivated, detail oriented and driven professional that will focus on making every experience second to none, need go no further. Andrae is the one.
Kangling "Connie' Zheng
Player Development Manager - Speaks Mandarin
813.732.2543     Email
Connie has been with Seminole Hard Rock Tampa since 2009. Her vast knowledge in the hospitality industry allows her to make sure the casino experience is the best it can possibly be. Her key duties include promoting the property and generating new business. She has successfully developed and maintained business relationships with higher end clientele and delivers a more personal experience for players. She assesses players requests and meets them with the utmost attention to detail and efficiency.

Jay Greenberg
Player Development Manager
813.627.7792     Email
Jay joined the Hard Rock family in 2014 from Indianapolis where he spent 8 years as a Player Development Executive at Harrah's and Penn Gaming. Jay's passion and integrity brings energy & creativity to the guest service experience he provides. In his spare time, Jay likes to bike and do charity work.

Albert Caraballo
Player Development Manager- Speaks Spanish and Portuguese
813.326.4583     Email
Albert possesses over 30 years in the casino industry. He has worked in many different geographic regions within the casino world including: Atlantic City, Las Vegas, Trinidad, South America and New York. Multi-talented and diverse, some of Albert’s professional background is in table games, marketing and operations.

Marcelo Napoliello
Executive Casino Host - Speaks Spanish
813.393.7834     Email
Marcelo has over 56 years in the Casino business including roles as Casino Manager, Shift Manager and working in the Pit. Marcelo has also put time in as Director of Player Development and has been with Hard Rock since 2003.

Tatyana Hudson
Executive Casino Host - Speaks Russian
813.695.0868     Email
Tatyana was born in Russia and traveled through Eastern Europe while her father was in the military. After receiving a Bachelors Degree in Philology, she moved to the United States in 2001. Tatyana has been with the Seminole Hard Rock since 2004. She says being an Executive Casino Host is her dream job. "The world of gambling is extremely exciting and my days are never the same. I have an opportunity to meet with tons of amazing people and make a lot of friends among my customers. The Casino became my second home and I am very grateful that life gave me the opportunity to build my career at Seminole Hard Rock Tampa."
Elena Chinea-Ivani
Executive Casino Host
813.732.2467     Email
Elena was born in Brooklyn, NY and has held many positions, from being a waitress to brokering on the American and New York Stock Exchanges. She has seen the stressful side of gambling in trading when the DOW broke 10,000 and the Dotcom bubble burst. She joined Seminole Hard Rock Tampa late in 2004 and has thoroughly enjoyed every moment. She has found the fun, entertaining side of gambling and is still in the hustle and bustle of the crowds, and sees that this his her opportunity to make them happy. She looks forward to working with all of our guests and wants everyone to "Have a Groovy Day"!
Garry Morgan
Executive Casino Host
813.695.1435    Email
Gary comes to us from England and uses his 20 years in the Casino Industry to provide excellent guest service. His time spent in the business has allowed him to see it all, and to bring a high level of experience and service to our guests.

Eli Brooke
Executive Casino Host
813.732.2407     Email
Eli relocated to Tampa from New York City after 6 years of business to business sales and sales management in midtown Manhattan. He has a proven track record of business development success across several different industries. Eli joined the Player Development team in 2009 and enjoys the role as it fosters his entrepreneurial qualities. His attention to customer service, casino gaming and coaching prove to be three of his most valuable skills.

Danny Luu
Executive Casino Host - Speaks Vietnamese, Cantonese & Mandarin
813.997.1607     Email
Danny began his casino life in 1998 in Atlantic City – starting out in Food & Beverage  side of the business, then moved over into a host position. He spent the majority of his Atlantic City time from 2000-2010 at Trump Plaza. He enjoys the communication process that takes place daily on the casino floor and taking good care of customers – so that their gaming experience is the best possible.  Danny speaks Vietnamese, Cantonese, and Mandarin and this makes his presence in our Jubao Palace very valuable. 
Danny and his family moved here in May 2013 and he is becoming accustomed to Florida life!

Kate Tilley
Executive Casino Host
813.732.2666     Email
Kate was born in Halifax, Nova Scotia and resided in a quaint fisherman village in Northwest Cove. Her family lived as snowbirds and traveled between Canada and Clearwater, Florida for the first 10 years of her life. She started at the Seminole Hard Rock in March of 2011 in the Beverage Department and shortly after in May of 2011 graduated from the University of South Florida with a BA in International Business Management. She was promoted as a Casino Host in October 2012 and looks forward to assisting our current and future guests of the Seminole Hard Rock Hotel & Casino in Tampa, Florida and ensuring their fantastic gaming and entertainment experience.
William "Billy" Dane
Executive Casino Host
813.732.2622     Email
Billy was born and raised right here in beautiful  Tampa Fl.  Billy attended Tampa Jesuit High School  and followed that with a Degree from  the University of Florida . After several years as a Head Concierge Billy joined The Seminole Hard Rock in 2010 in Hotel Operations and was soon promoted to the  Special Events/ Marketing  Department as a Coordinator.  Billy joined the Player Development/ Casino Host Department at the beginning of 2012.  He has a commitment to Guest Satisfaction.  Billy looks forward to meeting you and making your visit to The Hard Rock Tampa enjoyable and memorable.
Susie Moore
Executive Casino Host
813.732.2392     Email
Susie was born in Hong Kong and raised in London, England. Susie graduated with a BA in International Hospitality Management and has worked in the Casino industry since 2008. She has held various positions in different departments including Marketing, Table Games, and currently Player Development. Susie feels very fortunate to be a part of Hard Rock Tampa and hope to deliver the best service for the players that have been so loyal to our casino.
Christine Dowd
Casino Host Supervisor
813.431.3771     Email
Christine was born in San Diego, California and started her career working for Atlas Hotels. She has over 30 years experience in the hospitality industry. Over the years, she has managed multiple restaurants in addition to working at Harrah's in Las Vegas & Laughlin prior to joining Hard Rock. Christine joined the Player Development team in 2013 from our Beverage department where she was an assistant manager. Christine's experience has been focused on building positive, personalized experiences, and exceeding guests' expectations.
Andy Melton
Casino Host
813.732.2569    Email
Andy has 21 years of Meritorious Military Service and is a Vietnam Veteran. He spent 16 years as a Credit Union Branch Manager and has been with the Seminole Hard Rock Hotel & Casino since 2003, four of which he was a cage supervisor.

Maks Surin
Casino Host
813.447.1362     Email
Maks Surin is a native of Immokalee, FL and started his casino career at our sister property, located in southwest Florida. He has over eight years of exceptional guest service experience. Beginning as a cage cashier, Maks has worked in four different departments within three years, making him a well-rounded individual.
Tyler Patten
Casino Host
813.310.3108     Email
Tyler relocated to Tampa in 2009 from Ft. Wayne, Indiana to pursue his dreams of working in the casino industry. He started his career at Hard Rock as a Player's Club Supervisor before joining the Player Development team in 2013 as a Casino Host. In his spare time, he enjoys playing golf and spending time with family and friends. Tyler looks forward to making your casino experience truly memorable.
Jeraldo “Jerry” Berrios
Casino Host
813.326-4291     Email
Jerry started his casino career in 1994 as a Slot Host for Trump Taj Mahal Casino Hotel in Atlantic City, New Jersey. He then joined Bally’s Hotel & Casino in Atlantic City in 1998 as an Executive Slot Host. Jerry later committed to the United States Army full-time and served his country with honor for over 24 years. In 2013, he retired with the rank of first sergeant. Jerry returned to Bally’s Hotel & Casino as a Casino Host, but on June 9, 2014 he became part of the Seminole Hard Rock Team. He is enjoying the Florida weather and looks forward to polishing the player experience.

5223 North Orient Rd, Tampa, FL 33610  |  1-866-388-4263

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